The perception of a difference : the power in buying, marketing, selling, customer care / Wesley W. Zimmerman.

In the first five seconds of your first contact with a person or business, a perception forms in your mind: This 'perception of a difference' forms without your conscious knowledge or control and affects your relationship with that person or business fro.

Bibliographic Details

Online Access:	Full Text (via ProQuest)
Main Author:	Zimmerman, Wesley W.
Format:	eBook
Language:	English
Published:	[Place of publication not identified] : [Electronic & Database Pub.], ©2005.
Subjects:	Success in business. Perception. Purchasing. Marketing. Selling. Customer services.