How Libraries and Librarians Help : a Guide to Identifying User-centered Outcomes.

The authors developed the "How Libraries and Librarians Help (HLLH) Outcome Model," field testing it in six libraries over two years. In this practical reference, they share their findings, step-by-step HLLH methods, and library success stories that bring the process to life with outcomes...

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Bibliographic Details

Online Access:	Full Text (via ProQuest)
Main Author:	Durrance, Joan C.
Other Authors:	Fisher, Karen E., 1966-, Hinton, Marian Bouch
Format:	eBook
Language:	English
Published:	Chicago : ALA Editions, 2004.