Policy in action : the challenge of service delivery / John Wanna, John Butcher, Benoît Freyens.
Modern governments have undergone significant change over the past 30 years. Such change has impacted on the way governments structure their organisations, deliver services and relate to their citizenry. But how has public policy formulation changed and affected the design and delivery of government...
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| Online Access: |
Full Text (via ProQuest) |
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| Main Author: | |
| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Sydney, NSW :
UNSW Press,
©2010.
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| Subjects: |
| Summary: | Modern governments have undergone significant change over the past 30 years. Such change has impacted on the way governments structure their organisations, deliver services and relate to their citizenry. But how has public policy formulation changed and affected the design and delivery of government programs and services in Australia? Policy in Action is the first book to address this question, offering descriptive accounts of how public services programs are designed and implemented and how they might be better managed. |
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| Physical Description: | 1 online resource (xii, 321 pages) |
| Bibliography: | Includes bibliographical references (pages 305-314) and index. |
| ISBN: | 9781742232065 174223206X 1921410728 9781921410727 |
| Source of Description, Etc. Note: | Print version record. |