Six Sigma in HR Transformation : Achieving Excellence in Service Delivery.

This concise guide is ideal for project and programme managers involved in business transformation; HR managers as well as Six Sigma specialists seeking to understand its applications within human resources. Mircea Albeanu and Ian Hunter explain some of the basic concepts to show how applying Six Si...

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Bibliographic Details

Online Access:	Full Text (via ProQuest)
Main Author:	Albeanu, Mircea
Other Authors:	Hunter, Ian, Radford, Jo
Format:	eBook
Language:	English
Published:	Farnham : Ashgate Pub., 2010.
Series:	Gower HR transformation series.
Subjects:	Service industries > Quality control. Consumer satisfaction > Statistical methods.