HR at Your Service : Lessons from Benchmark Service Organizations / Gary P. Latham and Robert C. Ford.

Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the...

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Bibliographic Details

Online Access:	Full Text (via ProQuest)
Main Author:	Latham, Gary P.
Other Authors:	Ford, Robert C. (Robert Clayton), 1945-
Format:	eBook
Language:	English
Published:	Alexandria, Va. : Society for Human Resource Management, ©2012.
Subjects:	Personnel management. Service industries > Management. Customer relations.