Answer the call : virtual migration in Indian call centers / Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez.
Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture,...
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Full Text (via ProQuest) |
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| Format: | eBook |
| Language: | English |
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Minneapolis :
University of Minnesota Press,
[2013]
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Internet
Full Text (via ProQuest)Online
| Call Number: |
HE8789.I4 C37 2013eb
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| HE8789.I4 C37 2013eb | Available |