Electronic complaints : an empirical study on British English and German complaints on eBay / Marja E. Meinl.

The interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevertheless, crosscultural differences in CMC have received little attention so far, especially with regard to complaining behaviour. This book therefore contributes to this still unexplored research area...

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Bibliographic Details

Online Access:	Full Text (via ProQuest)
Main Author:	Meinl, Marja E.
Format:	eBook
Language:	English
Published:	Berlin : Frank & Timme, [2014]
Series:	Kulturen - Kommunikation - Kontakte ; Bd. 18.
Subjects:	EBay (Firm) Internet auctions > Case studies. Internet auctions > Great Britain. Electronic commerce > Management. Internet auctions > Germany. Internet auctions. Germany. Great Britain. Case studies.