Electronic complaints : an empirical study on British English and German complaints on eBay / Marja E. Meinl.
The interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevertheless, crosscultural differences in CMC have received little attention so far, especially with regard to complaining behaviour. This book therefore contributes to this still unexplored research area...
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| Online Access: |
Full Text (via ProQuest) |
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| Main Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
Berlin :
Frank & Timme,
[2014]
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| Series: | Kulturen - Kommunikation - Kontakte ;
Bd. 18. |
| Subjects: |
| Summary: | The interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevertheless, crosscultural differences in CMC have received little attention so far, especially with regard to complaining behaviour. This book therefore contributes to this still unexplored research area by comparing British English and German complaints in CMC, precisely on eBay. The empirical study statistically analyses online complaints taken from the feedback forum of this online auction house and shows both similarities and differences in the way speakers of the two cultures formulate their on. |
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| Physical Description: | 1 online resource (329 pages) : illustrations. |
| Bibliography: | Includes bibliographical references. |
| ISBN: | 9783732999590 3732999599 |
| ISSN: | 1868-8306 ; |
| Source of Description, Etc. Note: | Online resource; title from PDF title page (ebrary, viewed February 6, 2014) |