Effective client management in professional services : how to build successful client relationships / Jack Berkovi.

This book introduces the client management model to enable firms to assess their level of client orientation and relationship development. It also features the client management index which enables firms to benchmark their result against their peers. This book provides a comprehensive, pragmatic gui...

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Bibliographic Details

Online Access:	Full Text (via ProQuest)
Main Author:	Berkovi, Jack (Author)
Format:	eBook
Language:	English
Published:	Farnham, Surrey, England : Gower Publishing Limited, [2014]
Subjects:	Customer services. Service industries > Marketing. Professions > Marketing.