Great customer service on the telephone / Kristin Anderson.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a serv...

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Bibliographic Details

Online Access:	Full Text (via EBSCO)
Main Author:	Anderson, Kristin, 1962-
Format:	eBook
Language:	English
Published:	New York : AMACOM, American Management Association, ©1992.
Series:	WorkSmart series.
Subjects:	Telephone in business. Customer services.