Calming upset customers : stay in control-- in any situation / Rebecca L. Morgan, CSP, CMC.

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Bibliographic Details
Online Access:	Online Access (via Alexander Street Press)
Main Author:	Morgan, Rebecca L. (Author)
Format:	eBook
Language:	English
Published:	[Rochester, NY] : Axzo Press, c2009.
Edition:	4th ed.
Series:	Fifty-Minute series.
Subjects:	Consumer complaints. Customer relations > Management > Handbooks, manuals, etc. Customer services > Handbooks, manuals, etc.

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