Difficult conversations : craft a clear message, manage emotions, focus on a solution / Harvard Business Review.
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive-not combative. Difficult Conversations walks yo...
Saved in:
| Online Access: |
Streaming Audio (via Skillsoft) |
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| Other Authors: | |
| Format: | Electronic Audio |
| Language: | English |
| Published: |
[Place of publication not identified] :
Ascent Audio,
2023.
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| Edition: | [First edition]. |
| Series: | 20 minute manager series.
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| Subjects: |
| Summary: | You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive-not combative. Difficult Conversations walks you through: - Uncovering the root cause of friction - Maintaining a positive mindset - Untangling the problem together - Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives-from the most trusted source in business. |
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| Physical Description: | 1 online resource (1 sound file (1 hr., 33 min.)) |
| Playing Time: | 01:33:00 |
| ISBN: | 9781663724298 1663724296 |
| Participant or Performer: | Read by Jonathan Yen. |
| Source of Description, Etc. Note: | Online resource; title from title details screen (O'Reilly, viewed March 28, 2023). |