Bed, bath & bankruptcy : lessons for senior leaders : research reveals that a focus on finances is no substitute for creating customer value when a company is struggling / Jonathan Knowles, Russell Baris, B. Tom Hunsaker, Richard Ettenson.

A survey of more than 1,600 Bed Bath & Beyond shoppers reveals why a business recovery strategy set in motion by a new management team in 2019 failed: The BB&B leadership team's focus on cost cutting overlooked the importance of creating value for customers. The story of the retailer�...

Full description

Bibliographic Details

Online Access:	Full Text (via O'Reilly/Safari)
Main Authors:	Knowles, Jonathan (Author), Baris, Russell (Author), Hunsaker, B. Tom (Author), Ettenson, Richard (Author)
Other title:	Bed, bath and bankruptcy
Format:	eBook
Language:	English
Published:	[Place of publication not identified] : MIT Sloan Management Review, 2023.
Edition:	[First edition].
Subjects:	Bed, Bath and Beyond (Firm) Bankruptcy > Prevention. Retail trade > Management. Bankruptcy > Prevention Retail trade > Management