Municipal Citizen Service Centers in Southeastern Europe Survey Results on Success Factors, Challenges, and the Human Rights Approach of Municipal One-Stop Shops in the Western Balkans.

This report presents the results of an online survey administered in six southeastern European countries: Albania, Bosnia and Herzegovina, Kosovo, Macedonia, Montenegro and Serbia. The survey was aimed at gathering insights related to the operations and human rights approach of municipalone-stop sho...

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Main Authors: Agarwal, Sanjay (Author, VerfasserIn.), Pfeil, Helene (Author, VerfasserIn.), Schott, Berenike (Author, VerfasserIn.)
Format: Electronic eBook
Language:Undetermined
Published: World Bank, Washington, DC 2017
Series:Citizen Service Centers No. 6

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