One-Stop Shops in Vietnam Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services.

This case study analyzes the development of one-stop shops in the Socialist Republic of Vietnam, from inception of the first one in Ho Chi Minh City in 1995 through the full roll out of this model of integrated service delivery across the country, beginning in 2003. Embedded in the spirit of the &qu...

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Bibliographic Details

Online Access:	Full Text (via Open Knowledge Repository)
Main Authors:	Agarwal, Sanjay (Author, VerfasserIn.), Blunt, Melvyn (Author, VerfasserIn.), Davidsen, Soren (Author, VerfasserIn.), Pfeil, Helene (Author, VerfasserIn.), Schott, Berenike (Author, VerfasserIn.)
Format:	Electronic eBook
Language:	Undetermined
Published:	World Bank, Washington, DC 2017
Series:	Citizen Service Centers No. 3