Hotlines. Episode 2, building relationships / produced by Ash Quarry Productions.
Call centre operators are often the first and most important point of contact with the customer. They need to have a positive approach to customers and learn to build rapport and be willing to help. Key Learning Points: Be enthusiastic. Take personal responsibility. Show interest. Engage with the cu...
Saved in:
| Online Access: |
Streaming Video (via Alexander Street Press) |
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| Corporate Author: | |
| Format: | Video |
| Language: | English |
| Published: |
Bendigo, Victoria :
Video Education Australasia,
2000.
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| Series: | Business education in video.
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| Subjects: |