Empowerment : HR strategies for service excellence / Conrad Lashley.

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation fo...

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Bibliographic Details

Online Access:	Full Text (via Taylor & Francis)
Main Author:	Lashley, Conrad
Format:	eBook
Language:	English
Published:	Oxford ; Boston : Butterworth/Heinemann, 2001.
Series:	Hospitality, leisure, and tourism series.
Subjects:	Service industries > Management. Service industries > Quality control. Customer services > Management.